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Logistic Coordinator
Client Company

location

Yerevan, Armenia

application deadline

01.06.2017

employment type

EMPLOYMENT

duration

Long term

job description

The US based Company, leader in the transportation industry, is looking for proactive and energetic logistic coordinators to ensure high level communication and smooth business process.

 

Job Responsibilities:

  • Responsible for the day-to-day activities related to the shipment and delivery of products
  • Answer phone calls and respond to customer requests in a professional manner
  • Accurately and quickly input phone orders for delivery
  • Ensure the business process from A to Z by linking the Customer and the driver
  • Work closely with transportation departments and truck carriers and follow customer specific requirements
  • Follow routing guides to determine quantity and type of transportation needed
  • Project a professional company image through phone interaction
  • Complete reports, as needed

 

Required Qualification:

  • Comfortable handling and resolving customer issues and problems with diplomacy and professionalism
  • Excellent command of English
  • Strong computer and accurate data entry skills
  • Ability to handle call center stress and work load by handling heavy call volume, 70 – 80 calls per day
  • Prior experience handling customer calls regarding product specifics, order status, and deliveries is a plus
  • Excellent verbal and written communication skills
  • Be able to work with people of all different backgrounds and cultures
  • Detail oriented and able to multi-task
  • Be flexible and quick in day-to-day activities
  • Be proactive and strive for excellence in each customer contact
  • Negotiation skills in establishing and maintaining effective professional working relationships with staff and customers
  • Stress management and conflict resolution skills

 

Work Schedule:

  • Work week is Monday – Friday. The start time is 19:00 p.m. and finish time is 02:00 a.m.
  • The travel allowance to home will be provided

About the Company:

Since 2001, the Company has grown to become a leader in the Transportation
Industry, providing freight services within 48 states (USA) for over a decade through a network of highly
qualified transportation professionals.
2016 – 40 + Independent Offices
2010 – Launched first Independent Office
2003 – Brokerage was Established
1999 – Expanded to Interstate Transportation
1989 – Local Trucking Company in Downtown Los Angeles

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